Challenge
As technology has improved, and as customers have grown in size and sophistication, they have placed added demands on the platform. Larger rental operations have more complex requirements, while smaller businesses tend to focus on quick, easy, and inexpensive solutions. Rental Car Manager is constantly evolving to meet those changing needs.
Customers recently asked Rental Car Manager to enable hands-free operation so they could serve drivers without seeing them face to face. They also wanted a fast, easy-to-use payments system that would let them:
- Accept payments online and offline
- Charge drivers when they reserve a vehicle
- Charge drivers when they pick up or return the vehicle
- Store credit card information securely in case they incur expenses for traffic violations after a driver returns the vehicle (such as receiving a speeding ticket weeks after a driver returns a sports car)
The payments system also needed to integrate well with the current platform.
Rental Car Manager had long used a third party vault for storing encrypted credit card information. While that solution worked well, the company sought an alternative that provided even tighter security and integrated more closely with the payments system.
Solution
After considering a number of payments providers, Rental Car Manager chose to integrate Stripe Payments, Standard Connect, and Terminal. These solutions met all of their customers’ needs. Furthermore, the integration process was straightforward and took less than three weeks.
To begin using the new payments capabilities, customers simply sign in to the platform, click on an onboarding link, and complete a quick onboarding process. They can then begin accepting payments right away.
Results
Rapid customer adoption of new omnichannel payments solution
Customers large and small have embraced the platform’s integrated payments, with 30 connected accounts going live in the first two months.
Rental Car Manager now provides customers with the most cost-effective online payments and integrated in-person solution available. With regard to online payments, rental businesses can specify what portion of the rental fee they charge when reservations are made. Credit card information is securely stored for easy re-billing as needed.
As for offline payments, Terminal enables a quick tap-and-go experience, so users can complete their transactions instantly – much faster than with a previous solution, which did not integrate as closely with the platform.
Increased confidence to expand into new markets and niches
Rental Car Manager has expanded to serve customers in 30 countries, mainly through organic growth and word of mouth. Following the Stripe integration, the company plans to accelerate its expansion into new markets. “With an international, multilingual, multi-currency tool like Stripe, we have the confidence, credibility, and capabilities to push into new markets and capture emerging niches,” said Grant Lester, director at Rental Car Manager. Key niches include the resurging tourism industry, as well as rental agents and third-party integrators who accept rental bookings, then relay them to rental companies.
Stripe is popular with our customers. We can onboard them quickly and easily, they have the hands-free operations they asked for, and Stripe’s services are inexpensive and global. With an international, multilingual, multi-currency tool like Stripe, we have the confidence, credibility, and capabilities to push into new markets and capture emerging niches.
About Rental Car Manager
Rental Car Manager is a comprehensive, online rental vehicle management solution designed to improve end-user satisfaction, reduce operating costs, and improve margins. Based in Australia, Rental Car Manager serves hundreds of customers around the world.
